Custom Design Request – Process & Terms

Fill out our Custom Order Form online, including: 

• Event date, type, and location (city/state) 
• Desired products & exact quantities (e.g., 30 invitations, 24 toppers) 
• Color palette, theme, phrases/quotes (with permission to use) 
• Preferred UPS Domestic Service (Ground, 3‑Day, 2‑Day, Next‑Day) 
• Upload inspiration images (optional) 

2  Complexity Check & Timeline Confirmation 

• Within 2–3 business days we review your request.
• If the design is complex (multiple themes, hand‑illustrations, special finishes, complicated designs, unique product designs, etc.), we’ll advise you before quoting if production may exceed our standard 10–20 business‑day window. You can then choose to proceed, adjust, or cancel the request. 

3  Itemized Initial Quote & 50 % Deposit 

You’ll receive an itemized quote showing: 

• Design Fee (covers concept & two proof rounds) 
• Product Costs (each item & quantity)
• Additional Fees (if applicable – e.g., specialty finishes like foil or glitter, premium paper upgrades, complex hand‑illustrations, extra customization elements) 

To reserve your spot, pay a 50 % non‑refundable deposit via the secure Shopify invoice link. Payment signals acceptance of our Terms & Conditions. 

 4  Design Phase & Revisions 

• We create your initial digital proof (PDF).
• Two minor revision rounds are included (e.g., text, color tweaks). 
• Additional rounds = $15 per revision; we’ll send a follow‑up quote for these fees and request payment before proceeding. 

5  Proof Approval Contract 

• Once you love the design, sign and email back the Proof Approval Contract marked “Approved.” 
• After approval: 
  • No further changes are possible. 
  • The remaining balance becomes due immediately. (We’ll invoice you—payment must clear before production starts.) 

 6  Production & Shipping 

• Production begins after final payment and approval. 
• Standard timeline: 10–20 business days (Mon–Fri, excl. U.S. holidays). 
• All sales are final once production starts; no cancellations or refunds. 

Item	Details
Made to order	Every item is handcrafted and personalized—customization time is in addition to production.
Production time	10–20 business days* from receipt of your signed approval.
Shipping invoice	E-mailed as soon as production is complete (anytime within the 10–20-day window).
Carrier	UPS only, shipping to the 48 contiguous U.S. states.
Dispatch	Your order ships the next business day after the shipping invoice is paid.

*Business days exclude weekends and U.S. public holidays. 

 

UPS transit options (Transit times exclude weekends & U.S. holidays) 

Service	Transit
UPS Ground	1 – 5 business days
UPS 3-Day Select	3 business days
UPS 2nd Day Air	2 business days
UPS Next Day Air Saver	1 business day (end of day)
UPS Next Day Air	1 business day (by 10:30 AM)

 *Actual rates vary by weight, dimensions, and destination ZIP. 

7  Shipping Invoice 

• When your order is packed, we calculate UPS charges based on the service you selected on the form and the final box weight & dimensions.
  • Example: 5 lb box, UPS 2‑Day Air to TX = $XX.XX 
• Need extra peace of mind? If you’d like to purchase additional shipping insurance beyond UPS’s standard coverage, please tell us before paying the shipping invoice so we can add the coverage and recalculate your total. 
• We’ll email your shipping invoice—please pay it promptly so we can ship on schedule and meet your desired arrival date. 
• Your order ships the next business day after the shipping invoice is paid. 

8  Delivery & Issues 

• We ship all orders using UPS only.  
• Risk transfers to UPS at pickup; tracking is provided. 
• Once your package leaves our facility, all transit, delay, loss, or damage issues are the responsibility of the carrier.  
• Because items are custom-made, no returns or refunds for buyer’s remorse or event cancellation. 

9  Legal & Usage 

• Finished items are for personal use only. 
• We may photograph finished work for our portfolio unless you request confidentiality in writing. 
• You confirm you have rights to all text, images, or trademarks supplied and will indemnify us against third-party claims. 
• Copyright/Trademark: You confirm you have permission to use all submitted text, images, or characters. SHPD is not liable for infringement claims. 
• Portfolio Rights: Unless you request otherwise in writing, SHPD may photograph and display your finished designs. 

10  Disputes & Chargebacks 

• Our No Return / No Refund policy is acknowledged at checkout. 
• File any issue with us first; initiating an unwarranted chargeback violates these terms. 
• If a chargeback is rejected in our favor, you agree to a $35 administrative fee. 
• Unresolved or fraudulent chargebacks suspend open orders and may bar future sales. 
• All disputes are governed by New Jersey law; venue is Passaic County, NJ. 
• By clicking “Pay Now” you agree to this Chargeback & Payment-Dispute Policy and will work with us in good faith before contacting your bank. 

11  Acknowledgment 

By submitting a custom request, you confirm that: 

1. All orders are custom-made and final sale. 
2. You will receive a proof and must approve it before production starts. 
3. After approval, no changes can be made. 
4. Shipping is invoiced separately once production is complete.