FAQs
Sharing Happiness Party Designs – FAQ
Below you’ll find quick answers to the questions we’re asked most often. If you can’t find what you’re looking for, please email support@sharinghappinesspartydesigns.com — we’re happy to help!
Ordering & Customization
1. How do I place a custom order?
Fill out our Custom Order Form on the website with your event details, product choices, color palette, and any quotes or images. We’ll review your request within 2–3 business days and send an itemized quote.
2. What if my design is complex?
If your requested customization is unusually complex (e.g., hand‑illustrations, metallic foil, specialty paper, etc), it may extend our standard 10–20 business‑day production window. We’ll let you know up front so you can decide whether to proceed.
3. Do you require a deposit?
Yes. A 50 % non‑refundable deposit is required to begin design work. The balance is due after you approve the final proof and before production starts.
4. How many proof revisions are included?
Your order includes two (2) rounds of minor revisions (text, colors, layout). Additional revision rounds cost $15 each and may extend your timeline.
5. Can I cancel or change my order after approving the proof?
No. Once the Proof Approval Contract is signed, the design is locked and the remaining balance becomes due. All sales are final once production begins.
Production & Timeline
6. How long does production take?
Standard production is 10–20 business days (Mon–Fri, excluding U.S. public holidays) from the date we receive your signed proof approval and final payment.
7. Can I request rush production?
Rush production may be available for an additional fee, subject to our workload and the complexity of your design. Contact us before paying your deposit for rush availability.
Shipping & Delivery
8. Which carrier do you use?
We ship exclusively with UPS to the 48 contiguous U.S. states.
9. How is shipping charged?
After production, we weigh and measure your package and email a separate shipping invoice based on your chosen UPS service (Ground, 3‑Day, 2‑Day, or Next‑Day).
10. Can I add extra shipping insurance?
Yes. If you’d like additional insurance beyond UPS’s standard coverage, let us know before paying the shipping invoice so we can add the cost and recalculate your total.
11. When will my order ship?
Your order ships the next business day after the shipping invoice is paid in full. You’ll receive a UPS tracking number via email.
12. Who is responsible for transit issues?
Risk transfers to UPS once the package leaves our studio. Sharing Happiness Party Designs is not liable for shipping delays, loss, or damage in transit. Please purchase additional insurance if you are concerned about carrier issues.
Returns, Refunds & Chargebacks
13. Do you accept returns or offer refunds?
Because every item is custom‑made, all sales are final after production begins. We cannot accept returns, cancellations, or refunds for buyer’s remorse or event cancellations.
14. What is your chargeback policy?
Filing a payment dispute without first contacting us violates our terms and incurs a $35 administrative fee. We keep detailed records (proof approvals, tracking, photos) and will submit them to your card issuer if needed.
Intellectual Property & Portfolio Rights
15. Will you show my design in your portfolio?
We may photograph and display completed work online or in marketing materials unless you request confidentiality in writing before production begins.
Payments & Taxes
16. What payment methods do you accept?
All invoices are processed through Shopify’s secure checkout. We accept major credit cards, Shop Pay, and other methods shown at checkout.
17. Do you charge sales tax?
We collect New Jersey sales tax (6.625 %) on orders shipped to NJ addresses, including shipping charges when required by law.
Still have questions?
Email us at support@sharinghappinesspartydesigns.com or call (insert phone number). We’re here to help make your celebration shine!